Trust Bank new Job Circular 2023: Collection Associate: Call center Agent

Trust Bank new Job Circular 2023 Collection Associate: Call center Agent Embark on a promising career journey with Trust Bank as a Collection Associate. Discover the eligibility criteria, responsibilities, and application process in this comprehensive guide.

Trust Bank’s New Job Circular 2023: A Call for Aspiring Collection Associates

Trust Bank, one of Bangladesh’s leading private commercial banks, is seeking talented individuals to join its team as Collection Associates. This exciting career opportunity offers the chance to make a meaningful impact in the financial sector while developing valuable professional skills.

Table of Contents

Introduction to Trust Bank and the Collection Associate Role

Trust Bank, established in 1999, has emerged as a prominent player in Bangladesh’s banking landscape. With a strong commitment to customer service and innovation, Trust Bank offers a wide range of financial products and services to individuals and businesses alike.

The Collection Associate role plays a crucial part in Trust Bank’s operations, ensuring the timely collection of outstanding payments. As a Collection Associate, you will be responsible for maintaining positive relationships with customers while effectively handling delinquent accounts.

Eligibility Criteria for Becoming a Collection Associate

To be eligible for the Collection Associate position at Trust Bank, you must meet the following criteria:

• Educational Qualifications: Possess a Bachelor’s degree in any discipline from a recognized university

• Experience: Have at least one year of relevant experience in a customer service or collection-related role

• Language Proficiency: Demonstrate fluency in both Bangla and English, both written and spoken

• Communication Skills: Possess excellent verbal and written communication skills, with the ability to handle sensitive conversations effectively

• Computer Literacy: Proficient in using Microsoft Office Suite and other relevant software applications

• Additional Requirements: No third-class or division is allowed in any of your academic examinations.

Key Responsibilities of a Collection Associate

As a Collection Associate, your primary responsibilities will include:

• Contacting customers: Proactively reaching out to customers with outstanding balances, both verbally and in writing

• Explaining payment options: Providing clear and concise explanations of various payment options available to customers

• Negotiating payment plans: Working with customers to develop and implement feasible payment plans that suit their financial circumstances

• Maintaining accurate records: Keeping detailed records of all interactions with customers and maintaining accurate account information

• Adhering to policies and procedures: Complying strictly with all bank policies and procedures related to collections

Essential Skills and Qualities of a Successful Collection Associate

To excel in the Collection Associate role, you should possess the following skills and qualities:

• Problem-solving skills: The ability to analyze complex situations, identify potential solutions, and implement effective strategies

• Empathy and understanding: Demonstrating empathy and understanding towards customers’ financial challenges

• Persuasiveness and negotiation skills: The ability to persuade customers to take action and negotiate mutually agreeable payment plans

• Resilience and perseverance: The ability to handle rejections and maintain composure under pressure

• Strong work ethic and attention to detail: Dedicated to completing tasks accurately and efficiently, with a keen eye for detail

Benefits and Rewards of Working as a Collection Associate at Trust Bank

Working as a Collection Associate at Trust Bank offers a range of benefits and rewards, including:

• Competitive salary and benefits package: Attractive compensation package, including medical, dental, and life insurance benefits

• Career growth opportunities: Ample opportunities for professional development and advancement within the bank

• Training and development programs: Comprehensive training programs to enhance your skills and knowledge

• Dynamic and supportive work environment: A collaborative and supportive work culture that fosters personal and professional growth

• Contribution to the financial sector: The satisfaction of making a positive impact in the financial sector and helping customers manage their finances effectively

Step-by-Step Application Process for the Collection Associate Position

If you are interested in joining Trust Bank as a Collection Associate, follow these steps to apply:

1. Review the eligibility criteria: Ensure you meet all the requirements outlined above

2. Prepare your CV: Create a well-structured and comprehensive CV that highlights your skills, experience, and qualifications

3. Submit your application: Visit the Trust Bank website and complete the online application form

Sure, here are some additional details about the Collection Associate position at Trust Bank:

Additional Responsibilities

In addition to the core responsibilities outlined above, Collection Associates may also be responsible for:

• Conducting research: Gathering information about customers’ financial situations and payment history

• Updating customer records: Maintaining accurate and up-to-date customer records

• Preparing reports: Generating reports on collections activities and results

Additional Skills and Qualities

In addition to the essential skills and qualities mentioned earlier, successful Collection Associates may also possess the following:

• Cultural sensitivity: The ability to interact effectively with customers from diverse backgrounds

• Stress management skills: The ability to handle stressful situations calmly and professionally

• Time management skills: The ability to prioritize tasks and meet deadlines effectively

Benefits of Working at Trust Bank

Trust Bank offers a range of benefits to its employees, including:

• Competitive salary and benefits package: A comprehensive compensation package, including medical, dental, and life insurance benefits

• Comprehensive training and development programs: Opportunities to enhance skills and knowledge through ongoing training programs

• Employee recognition and rewards programs: Initiatives to recognize and reward employee contributions

• Career development and advancement opportunities: Chances to progress within the organization and take on new challenges

If you are interested in a career as a Collection Associate at Trust Bank, we encourage you to apply. We are committed to providing our employees with the tools and resources they need to succeed.

We hope this information is helpful. Please let us know if you have any further questions.